Oracle Support – Escalating Process
October 7, 2014 Uncategorized 0 Comments
Start the escalation process by updating the SR. Provide a thorough explanation.
Call Oracle Premier Support (1.800.223.1711) and select the option for an existing SR> Enter your SR number and follow the menu option to escalate your SR> Inform the engineer that you would like to escalate and speak with an escalation manager.
View “How To Escalate a Service Request (SR) with Oracle Support Services (Doc ID 199389.1)” within the Oracle Support portal for more detailed information.