Oracle Support – Escalating Process

Step 1:

Start the escalation process by updating the SR. Provide a thorough explanation.

Step 2:

Call Oracle Premier Support (1.800.223.1711) and select the option for an existing SR> Enter your SR number and follow the menu option to escalate your SR> Inform the engineer that you would like to escalate and speak with an escalation manager.

View “How To Escalate a Service Request (SR) with Oracle Support Services (Doc ID 199389.1)” within the Oracle Support portal for more detailed information.

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